Refund policy
We are committed to ensuring that you are satisfied with your order. If you receive a faulty or damaged item, please follow the steps below:
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Photo Evidence: We cannot process a replacement or refund without clear photo evidence of the damage or fault. Please take a picture of the item and email it to us at chunkydunkchocs@gmail.com- Once we receive your photo, we will work to resolve the issue as quickly as possible.
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Melted Chocolate: We do not cover refunds for melted chocolate. However, we monitor weather conditions and may delay shipping your order if the forecast suggests that heat could affect the product.